Holding an Order

How to Hold an Order:

If you have entered in the Customer and Products and you are unable to complete the transaction/order due to unforeseen circumstances you can put the current order on hold. **A MULTI-ORDER CAN NOT BE PLACED ON HOLD. **

1. Placing an order on hold.

• Click on MENU on the top of the POS screen.

• Select HOLD ORDER from the MENU drop down.

• After clicking HOLD ORDER, a box will appear verifying your decision to place the order on hold. Click CANCEL to return to the order screen, HOLD to place the order on hold or HOLD & PRINT to place the order on hold as well as print a copy of the order. 

Once the order is placed on hold, it can be edited or completed at a later date and time. 

2. Retrieving an order that has been placed on hold.

• Click on MENU on the top of the POS screen.

• Select RETRIEVE HOLD OR PICKUP from the MENU drop down.

• In the ORDERS ON HOLD / PICK UP window, click on the ON HOLD tab.
• Select the desired order (selected order be highlighted in a lighter gray).
• Once order is selected, click ADD TO ORDER at the bottom right of the screen.

(The order that was previously placed on hold, will populate in the POS screen.)

• Click the green PROCESS PAYMENT button in the bottom right.

• Select desired PAYMENT METHOD from the pop-up.

• Select PROCESS once payment information is completed.
• Check the box of the desired receipt type (email or print) in the pop-up box.
• Select DONE to complete transaction.