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Why won't my cash drawer open when I go to Menu > Open Cash Drawer?
- If your cash drawer is not opening when you go to MENU > Cash Drawer, login to IRIS and go to the BackOffice.
- Click on the TOOLS button on the top LEFT of the screen.
- Select SYSTEM SET UP from the TOOLS drop down menu.
- Select the POINT OF SALE tab from the LEFT side of the system set up window.
- Select STATION SETUP button from the point of sale tab.
- Click the INSTALL DRAWER button and install it.
- When complete, go back to the POS and go to MENU and try to open the cash drawer again.