How to Issue a Refund

By Issuing a Refund, the you will be able to refund the customer's entire order. If you need to refund only a part of the order, you will issue a partial refund. 

 If the order was billed to a house account, it can not be refunded- but, can only be marked deleted. 

•  First, click on MENU on the top RIGHT side of the POS screen.

• Select VOID/REFUND from the drop down menu.

• Search for the order by the order number, customer name, delivery or order date, etc.
• Once the order is selected, make sure that ALL BOXES ARE CHECKED next to the items that are being refunded. 
• After checking the boxes of the desired items, click REVIEW at the bottom of the window.

• Once you have clicked REVIEW, a new screen will open allowing you to enter the REASON FOR REFUND and when done click REFUND.