FAQs

Customer Center

• How do I view a customer's open invoices?
• How do I view past account payments in the customer center?
• How to tell if an order has been deleted?

Cash Drawer

• I forgot to enter the starting drawer amount, now what do I do?
• Why isn't my receipt printer opening my cash drawer?
• Why won't my cash drawer open when I go to Menu > Open Cash Drawer?
• How can I open the cash drawer if I don't print a Receipt?

Card Messages

• How does spell check work?
• How do I change the font color/font/size of the card message?
• How do I add/modify card messages to the list on the delivery screen?
• Can I save a different color/font/size of each card message in the list?
• How do I use the shortcut code for card messages?
• How do I add/modify shortcut codes to card messages?

Change of Address

• How do I change the business address information on my account?

Dashboard

• How do I customize the Dashboard in the back end?
• How do I remove widgets from the Dashboard?
• How do I modify the Dashboard in the back end?

Data Sync between Registers

• Do I have to re-enter all my data when I set up a new register?
• How do I sync my additional registers with our Main register?

Discounts

• How do I apply an order level discount?
• How do I apply a line item discount?

Email

• Do you have full email capabilities and can they be automated?

Gift Cards

• Suggested Gift Card Provider
• How can I tell what the balance on a gift card is?
• How do I use a Gift Card as Payment Method?
• How do I Sell a Gift Card?
• How do I Donate a Gift Card?

Hardware

• Must hardware be purchased from Iris Software?

Hot Spots

• Can I add a shortcut code to a Hot Spot?
• Can I edit a Hot Spot without it duplicating the location?
• Can I have a specific delivery fee for the Hot Spot?
• How do I delete a Hot Spot?

Integrations

• Can you automatically accept all FSN Orders?
• Shopify Integration - If customer emails are pulled in, can delivery confirmations be sent straight from IRIS?
• Shopify Integration- What information is synced?
• Are you able to accept Teleflora Dove orders directly into POS?
• Does IRIS integrate with QuickBooks?
• What online shopping cart vendors does IRIS integrate with?

See all 9 articles

Merchant Processing

• If you don't know the IP address for each terminal, do this:
• How do I use a credit card on file as a payment method?
• Do you work with any merchant account provider?
• How do I change my merchant processing account?

Multi-Store

• How do I add an additional store?
• Does your system handle two stores? Not multiple locations but two distinct stores.
• How easy is it to move and print orders from store to store?
• Are there separate sales/accounting reports by store?

Occasions

• What are Keywords in Occasions?
• How do I add occasions to my account?

Point of Sale

• How do I Refund Tax Only?
• How to change the default sales tax rate?
• How do I change the order date after the order is complete?
• Do you have single screen order entry?

Printers

• How do I set up my receipt printer(s)?
• How do I change the printer where my Delivery Tickets print to?
• How do I change the printer where my Financial Reports print to?
• How do I change the printer where my Pick Up tickets print to?
• How do I change the printer where my Web Order tickets print to?
• How do I change the printer where my Wire/Recurring tickets print to?

See all 7 articles

Products/Inventory

• What are Families in Inventory?
• What are Classes in Inventory?
• Is there a quick way to adjust inventory?

Product Pad Manager

• Is there a limit to how many product pads I can set up?
• What is the limit of products on each product pad?
• How many characters fit on a product pad button?
• Can I set up different product pads for different holidays/special products?
• If I have the product displayed on more than one product pad panel can I change the display?
• Can I change the text on a product button?

See all 9 articles

Reports

• Can I save my reports?
• Can I email my reports?
• Can I print my reports?
• Can I export my reports as a PDF?
• Can I export my reports as a Excel document?

System Setup

• Can we add finance charges to past due accounts?
• How do I turn on automatic email receipts while in the receipts panel?
• How do I turn on automatic receipt printing while in the receipts panel?
• How do I turn off receipt auto printing?
• How do I create additional order statuses?
• Is there a way to switch between users without using a password?

See all 9 articles

Software

• Why do I receieve an error message when trying to install Iris Software?
• Is IRIS a server or cloud based system?
• What type of support is available?
• Do you have integrated data transfer from my current POS?
• Is my order data lost if I lose my internet connection?

Taxing Delivery/Service Charges

• How do I set up tax on delivery charges and/or service charges?